All orders are recorded and tracked online. Hunting Pro Store has access to this information in the administration area.
Does Hunting Pro Store ship internationally?
No-we do not ship internationally.
Can I stop a package that has been shipped?
If it was shipped USPS Post Office NO
If it was shipped UPS we can try but it is not always successful and the fee is $11.00. New UPS Returns Service Rates are now in effect.
If I would like to return an item. What do I do?
For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging -Return to Hunting Pro Store within (20) days -Copy of invoice enclosed with merchandise -Enclose a brief letter of explanation -All returns must be prepaid;
No COD's accepted. We only except Paypal & Money Orders
All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department at 717-540-8598.
If I placed an order, but was shipped the incorrect item. What do I do?
Call us for an RA# Return Authorization Number. We will email or mail a UPS return Label to you. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you will do that at their own expense.
Once the incorrect item is received back, we will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. If a dealer wishes to ship an item via an express method, it will be done at the dealer's expense.
Make sure to: - Include a copy of the original packing slip - Note the Return Authorization number of the outside on the packaging*
My order appears to be lost/damaged in transit. What should I do? Let us know as soon as you notice and a claim will be filed for the damaged/lost package. You should contact Hunting Pro Store, and we will file a claim with the package carrier (UPS or USPS). These claims can take upwards of 30 days.
If the consumer would like a second shipment to be made, they will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
I received a defective item. What should I do?
We are not a warranty repair station, therefore, we cannot accept returns due to defective material or workmanship caused by the manufacturer, please contact the manufacturer first. Questions please call our Customer Service Department.
I have not received product and want to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be canceled. The dealer has access to all orders in the administration area. If the order has not yet shipped or is not in process, notify Hunting Pro Store via telephone to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day.
If the order has been shipped, the consumer will need to follow the normal returns process, if the package is refused then a return freight charge will be added.
Does Hunting Pro Store issue Call Tags?
Call tags will not be issued for any reason. We can email or mail a UPS return Label to your customer if the error is Green Supply's
How do I set my customer service policies for my online store?
There is a 15% restocking fee for returned merchandise.
What is a return freight charge?
When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.
What is an address correction and why am I being charged for it?
Occasionally, Hunting Pro Store will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address that you give for delivery is not exactly correct. This amount will be billed to you as needed.
All products must be in new, unopened condition if it is being returned to Hunting Pro Store
Examples of new, unopened products: - A piece of clothing that still has the tags attached and/or has not been worn - A shotgun that has not yet been pieced together - A treestand that has not been assembled
Examples of products that Hunting Pro Store will refuse: - A boot with mud on it (has been worn outside) - A riflescope that has been mounted to a firearm - A Leupold optic without the shrink-wrap around the original box - Any bubble-packed item that has been opened
Refused items will be shipped directly back to your customer, and will not be credited. You will also absorb the return freight costs to your customer. For this reason, it is important to understand the condition of your customer's products before requesting a return from Hunting Pro Store.
How does Hunting Pro Store handle Back Orders?
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. However, there maybe be times when a back order happens and you will not want to wait. We will fulfill the order. Customer satisfaction is the primary goal at Hunting Pro Store. If we have another source for the product, then we may consider getting it fulfilled somewhere else for you and we will try our best to get the product to you in a timely fashion.
Otherwise, Hunting Pro Store does accept back orders and will get them fulfilled as soon as possible when they should happen to occur.
How do I contact Hunting Pro Store with questions regarding customer service?
Email: firstname.lastname@example.org or via Phone: 717-540-8598